Terms & Conditions

Ordering and payment

Our online store is to keep our customers up to date on our latest products and to make ordering easier. If your preference is to order by phone, fax or email then we are more than happy for you to do that. 


Payment Info

We accept credit card payments by Mastercard and Visa. If you would prefer to make payment by direct deposit or cheque please skip checkout and make payment within 7 days or your order will automatically be cancelled. Any wholesale customer already on a 30 day account will remain on an account and can skip the checkout. 


Turn around times

Once Payment has been received and processed, goods will be shipped, please allow 2-10 business days. Please expect delays during trade fair times due an inundation of orders. Please keep in mind that all our products are hand made and hand packed. If you request an urgent order please contact our office direct.


Product variation

All our products are individually and lovingly hand made, please expect size and colour variation.


Direct to public orders within Australia are incl 10% GST. Wholesale prices are GST exclusive, GST is charged at checkout. All export orders are GST free. 


Export Restrictions

Sorry we do not accept online orders from overseas. If you wish to purchase B.Gentle directly from us, please contact us via phone or email. 


Stockist Exclusivity

B.Gentle offer no official exclusivity rights to their wholesale customers. We judge this case by case. Our general rule is stocking one store per shopping strip/centre/district but only if the customer is consistently ordering our products. No exclusivity offered to seasonal customers eg. Christmas and mothers day only stockists. A simple case of you scratch our back and we will scratch yours. If you have any questions please contact our office on 03 5341 3818. 


Currency of Transactions

All pricing and wholesale invoices issued by B.Gentle are in Australian Dollars (AUD), and all electronic transactions on this website are inAustralian Dollars (AUD). Under no circumstances will we invoice international customers in their currency.